Sreeragh Finance

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Ayyampilly Branch

331, Pallippuram Rd, Ayyampilly,
North Paravur, Kochi,
Kerala 682501

Edavanakad Branch

Pallippuram Rd, Edavanakkad,
Nayarambalam, Kochi,
Kerala 682509

Ernakulam Branch

67/294,valavi house,Market Road,
Kombara, Junction,
Kochi, Kerala 682018

Panagad Branch

Panangad-Cheppanam Rd,
Panangad, Ernakulam,
Kerala 682506

Valluvalley Branch

Millupady, near Panchayath Office,
Lakshamveedu Colony,
Koonammavu, Kerala 683518

Ambika market

SH40 kunnathu building,
Vechoor, Vaikom,
Kerala 686144

Kottayam Branch

HGR9+2W6, Thirunakara,
Kottayam,
Kerala 686001

SREERAGH GENERAL FINANCE LIMITED CUSTOMER GRIEVANCE REDRESSAL MECHANISM

Sreeragh General Finance Limited is committed to providing the best service to its customers. In case of any complaint or grievance regarding our services, customers may contact us through the following channels.

Email for Customer Complaints : sreeraghcustomercare@gmail.com

Complaints will be resolved through the following escalation mechanism:

Level 1 – Branch Level (Within 0–7 Days)
Officer in Charge: Jaya Kumar
Mobile: 85473232677
Customers may first approach the branch or contact the above officer. Complaints will normally be resolved within 7 days.

Level 2 – Escalation Level (Within 7–14 Days)
Officer: R. B. Raaghav
Mobile: 944653679
If the complaint is not resolved within 7 days, the customer may escalate the complaint to the above officer.

Level 3 – Senior Management (After 14 Days)
Officer: R. Badri Narayanan
Mobile: 9447063679
If the complaint remains unresolved after 14 days, it may be escalated to senior management.

Escalation to Reserve Bank of India (RBI)
If the complaint is not resolved within 30 days or if the customer is not satisfied with the response, the customer may lodge a complaint with the Reserve Bank of India – Complaint Management System (CMS).

RBI Complaint Portal: https://cms.rbi.org.in